A caller with a heavily accented voice:
“This is XX, costumer service representative of XXXX Queensland Bank. I am calling you because I found that you’ve overpaid on your mortgage payment and is therefore eligible to receive a refund of up to $30,000. Before I can transfer the money however, I need you to pay administration fee.
“Yes, I understand. The fee is $500.
“Thank you for paying the fee. Your refund will be transferred into your account within 10 to 15 business day. Thank you for your cooperation.”
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